Terms of service

1. Introduction

Welcome to Miloé Essentials (“Company”, “We”, “Us”, “Our”), a brand owned and operated by Bhavya Sahrawat, a unit of Miloé Essentials , having its registered office in Greater Noida, India. These Terms and Conditions (“Terms”) govern your use of our website https://miloe.in/ (the “Website”), mobile application (the “App”), and the purchase and use of our products and services (“Products”).

By accessing or using our Website/App, you agree to be bound by these Terms, along with our Privacy Policy, Return & Refund Policy, and any other guidelines or terms displayed on our Website/App. If you do not agree, please refrain from using our Website/App.

 

 

2. Legal Compliance

These Terms are published in accordance with:

  • The Information Technology Act, 2000 and the rules made thereunder.

  • The Consumer Protection Act, 2019.

  • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

  • Other applicable laws in India.

 

 

3. Eligibility to Use

You must be:

  • At least 18 years old or of legal majority in your jurisdiction.

  • A person competent to contract under the Indian Contract Act, 1872.

If you are under 18, you may use the Website/App only under the supervision of a parent or guardian.

 

 

4. Account Registration

  • You may be required to create an account (“Miloé Essentials Account”) to purchase Products or access certain features.

  • You agree to provide accurate, complete, and updated information at all times.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

  • You must notify us immediately of any unauthorized use of your account.

 

 

5. Privacy & Data Usage

Your personal information will be collected, used, and stored in accordance with our Privacy Policy. By using our Website/App, you consent to such collection and use.

 

 

6. Product Information & Medical Disclaimer

  • We make reasonable efforts to ensure that Product descriptions, images, and prices are accurate.

  • All medical or skincare information provided is for informational purposes only and is not a substitute for professional medical advice.

  • Always consult a qualified dermatologist or medical professional before using any Product.

 

 

7. Pricing, Payments & Promotions

7.1 Pricing – All prices are in INR and inclusive of applicable taxes unless stated otherwise.
7.2 Payments – We accept payment via approved online gateways. You are responsible for ensuring payment is successful.
7.3 Promotions & Discounts – Promotional offers, coupon codes, and free gifts are subject to availability and terms specified at the time of the offer.
7.4 Errors – If a Product is listed at an incorrect price or with incorrect details due to a technical or typographical error, we reserve the right to refuse or cancel orders.

 

 

8. Order Acceptance & Cancellation Policy

  • Placing an order does not constitute acceptance.

  • Orders are accepted only after verification and dispatch.

  • Miloé Essentials reserves the unconditional right to:

    • Hold, refuse, or cancel any order (even after confirmation and payment) if due to incorrect pricing, description errors, free gift errors, zero-value listings, fraud suspicion, or system glitches.

    • Modify or withdraw any offer, promotion, or free gift at any time without prior notice.

If payment has been made for a cancelled order, the refundable amount will be credited to the original payment method within standard banking timelines.

Our decision in such matters will be final and binding.

 

 

9. Shipping & Delivery

  • Delivery times are estimates and may vary based on location and circumstances beyond our control.

  • We are not liable for delays due to courier issues, natural disasters, strikes, or unforeseen events.

 

 

10. Return, Replacement & Refund Policy

  • Returns/replacements are accepted only in accordance with our Return & Refund Policy.

  • Used, opened, or damaged products (unless received damaged) are not eligible for return.

  • Replacement is offered only for genuine defects or damage in transit, supported by proof.

 

 

11. Use of Website/App

You agree not to:

  • Upload harmful or illegal content.

  • Attempt to hack, reverse engineer, or disrupt our Website/App.

  • Use our content, images, or trademarks without written consent.

 

 

12. Third-Party Links & Content

We may link to third-party websites or display third-party content. We are not responsible for their availability, accuracy, or practices.

 

 

13. Limitation of Liability

To the fullest extent permitted by law:

  • Miloé Essentials shall not be liable for any indirect, incidental, or consequential damages.

  • Our maximum liability, for any reason whatsoever, shall not exceed the amount paid by you for the Product in question.

 

 

14. Indemnity

You agree to indemnify and hold Miloé Essentials, its owners, employees, and affiliates harmless from any claims, damages, losses, or liabilities arising out of your misuse of the Website/App or violation of these Terms.

 

 

15. Intellectual Property Rights

All content on the Website/App, including but not limited to text, graphics, logos, designs, images, and software, is the property of Miloé Essentials or its licensors. Unauthorized use is prohibited.

 

 

16. Termination of Access

We reserve the right to suspend or terminate your account or access to the Website/App at our discretion, without prior notice, if you violate these Terms.

 

 

17. Governing Law & Dispute Resolution

  • These Terms shall be governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Greater Noida, Uttar Pradesh.

  • Disputes will first be attempted to be resolved through mediation, failing which, they will be referred to arbitration under the Arbitration and Conciliation Act, 1996.

 

 

18. Changes in Terms and Conditions

We may update or modify these Terms and Conditions at any time. Changes will be effective upon posting on the Website/App. Continued use after changes constitutes your acceptance.

 

 

19. Contact Us

For any queries regarding these Terms, contact:
Email: care@miloe.in
Phone:+919266447277
Website: https://miloe.in/