Refund policy

The domain name www.miloe.in, an internet-based portal, and Miloé Essentials, a mobile application, are owned and operated by Bhavya Sahrawat, a unit of Miloé Essentials , with its registered office in Greater Noida, India.
(Hereinafter referred to as "Miloé Essentials” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.

Return Policy:

We do our best to ensure that the products you ordered are delivered according to your specifications. However, should you receive an incomplete order, a damaged product, or an incorrect item, please notify Miloé Essentials Customer Support immediately or within 7 working days of receiving the product(s) for prompt resolution.
miloe.in will not accept liability for such delivery issues if we are not notified within this timeframe.

We understand that certain circumstances may lead you to return products that are not defective. In these cases, we may allow returns of unopened, unused products within 7 working days of receipt, after deducting a 20% restocking charge ( It covers the cost of handling, inspecting, repackaging, reshipping and reshelving the returned item. It is applied to discourage unnecessary returns and helps businesses recover logistics and manpower costs).

Return Shipping Charges:
For cases involving defective items or wrongly shipped products, return shipping charges will be borne by Miloé Essentials only if the customer provides valid photo/video proof at the time of raising the claim.
In the absence of valid proof, return shipping charges will be applicable and borne by the customer.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Used or Opened products, Products without bills. Also, miloe.in reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange.”

Refund Policy:

At miloe.in, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund In Case If:

  • You received a defective item;

  • The ordered item(s) is lost or damaged during transit;

  • The ordered item(s) is past its expiry date.

Please note: Mode of refund may vary depending upon circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.

How to Request a Refund:

To request a refund, simply email us your order details with your query or reach out to our customer support services. We take customer feedback very seriously and use it to constantly improve the quality of our service.

If you have any queries, do whatsapp at +919266447277, email us at care@miloe.in , or contact our customer support executives through online chat. We're here for you!