Privacy policy

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Miloé Essentials (“Company”, “We”, “Us”, “Our”), a brand owned by Bhavya Sahrawat, operates the website https://miloe.in . We respect your privacy and are committed to protecting your personal information in compliance with Indian laws, including:

  • The Digital Personal Data Protection Act, 2023

  • The Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • The Consumer Protection Act, 2019

  • Any other applicable laws and regulations.

By using our Website/App or purchasing our products, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

 

 

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

  • Full name, gender, date of birth

  • Contact details (email, phone number, address)

  • Payment and billing information (processed via secure gateways; we do not store card details)

1.2 Health-Related Information

  • Skincare concerns, allergies, and related health data provided voluntarily for product recommendations.

1.3 Technical & Usage Information

  • IP address, device type, browser type, operating system

  • Pages visited, time spent, and navigation patterns

  • Cookies, beacons, and tracking technologies (explained in Section 7)

 

 

2. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders

  • Delivering products to your address

  • Sending order updates, invoices, and transaction confirmations

  • Providing customer support

  • Personalizing your shopping experience

  • Marketing and promotional communications (with opt-out option)

  • Detecting and preventing fraud or misuse of our platform

  • Compliance with legal and regulatory requirements

 

 

3. Marketing & Opt-Out

By creating an account or making a purchase, you agree to receive transactional and promotional communications via email, SMS, WhatsApp, and phone calls.

You can opt-out from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails

  • Emailing care@miloe.in with the subject “Opt-Out”

 

 

4. Sharing of Information

We do not sell your personal information.
We may share data with:

  • Service Providers (payment gateways, courier partners, IT infrastructure providers) strictly for order fulfillment and support services.

  • Legal Authorities when required under law or court orders.

  • Business Transfers in case of mergers, acquisitions, or restructuring.

 

 

5. Data Security

We implement reasonable security measures, including:

  • 256-bit SSL encryption for transactions

  • Secure server infrastructure and firewalls

  • Restricted access to personal data within our organization

However, no transmission over the internet can be guaranteed 100% secure. Miloé Essentials is not liable for breaches beyond our reasonable control, including hacking, phishing, or unauthorized third-party access.

 

 

6. Retention of Data

We retain personal information for as long as:

  • Required to fulfill the purpose for which it was collected

  • Required by law (tax, accounting, or regulatory compliance)
    After retention periods expire, data will be securely deleted or anonymized.

 

 

7. Cookies & Tracking

We use cookies and tracking technologies to:

  • Maintain session data

  • Improve website performance

  • Show personalized content and offers

You may disable cookies in your browser, but certain features of the Website/App may not function properly.

 

 

8. Children's Privacy

We do not knowingly collect information from children under 18. If you believe a minor has provided us with personal data, contact us immediately for deletion.

 

 

9. Your Rights

Under applicable law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Withdraw consent for marketing communications

  • Request deletion of your personal data, subject to legal obligations

To exercise your rights, email care@miloe.in with “Data Rights Request” in the subject.

 

 

10. Third-Party Links

Our Website/App may link to external sites. We are not responsible for the privacy practices or content of such sites.

 

 

11. Changes to This Policy

Miloé Essentials reserves the right to update, modify, or amend this Privacy Policy at any time, at its sole discretion, without prior notice to users. We are under no obligation to post the revised Privacy Policy or indicate a “Last Updated” date on the Website/App.

It is your responsibility to review this Privacy Policy periodically to stay informed of any changes. Your continued use of the Website/App, products, or services after any modification to this Privacy Policy constitutes your acceptance of such changes.

 

 

12. Contact Us

For questions or concerns about this Privacy Policy:
Email: care@miloe.in
Phone: +91 9266447277